FREE 2 yrs Servicing for CRZ

Shipping & Returns

All machinery is delivered by our local dealer

Bob-Cat Mowers Customer Services will contact you to make all arrangements and to arrange the first mutually agreeable date and time.

Delivery Times

Delivery times will vary.  At the point of ordering you will be given an expected date and time of delivery.  We aim to deliver within 48 hours from local stock, within 10 days from national stock or 21 days for special orders.

Delayed delivery schedules for commercial contracts and finance agreements will be specified individually.

Returns Policy

As well as your statutory cancellation rights described below, you can return most products from the bobcatmowers.co.uk ltd. within 14 days of receipt if the products are complete, unused, in an undamaged condition and in their original packaging. Please note that this returns policy does not affect your statutory rights.

The following details provide a brief comparison between your statutory cancellation right as well as bobcatmowers.co.uk ‘s returns policy:

Return Period

          Statutory Rights = 14 Days

          Bobcatmowers.co.uk ltd. Return Policy = 14 Days

Refund of costs of sending the item back to Bobcatmowers.co.uk ltd. if damaged, defective or incorrect item?

          Statutory Rights = Yes

          Bobcatmowers.co.uk ltd. Return Policy = Yes

Refund of costs of sending the item back to Bobcatmowers.co.uk ltd. if due to cancellation/change of mind?

          Statutory Rights = No

          Bobcatmowers.co.uk ltd. Return Policy = No

Refund of original delivery costs if damaged, defective on incorrect item?

          Bobcatmowers.co.uk ltd. Return Policy = Yes

Refund of original delivery costs if due to cancellation?

          Bobcatmowers.co.uk ltd. Return Policy = No

 

Returns Costs & Methods

It is the buyer’s responsibility to arrange and fund the cost of returning an item(s) to bobcatmowers.co.uk. The only exceptions here are instances where the bobcatmowers.co.uk ltd. team deem an item(s) to be faulty or when the wrong item(s) has been sent – a separate procedure is followed here which will be communicated to the customer accordingly.

Statutory Cancellation Right

Under the Consumer Contracts Regulations you have up to 14 days after you have received your delivery to cancel your order without giving any reason. In the unlikely event that items from an order consisting of multiple items were sent separately, the 14 days begins the day after the last item was received from the order. To exercise the right to cancel we offer the following options:

1)     By Phone: 08000 411 114  (Mon-Fri 8:00 to 18:00)

2)     By Email: admin@bobcatmowers.co.uk

To meet the cancellation deadline, it is sufficient for you to send the communication concerning your exercise of the right to cancel before the cancellation period has expired.

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2017 Brochure

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